Agenda: Schedule at a Glance


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Beginner

Advanced

Design & Social

B2B & Challenges

Conversations

Technical

Release 139

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Introducing ExactTarget Certification Day on Sept. 13, 2010


Ready to add "ExactTarget-certified" to your resume? Now you can through the industry's first certification program! ExactTarget is excited to announce the debut of the ExactTarget Academy—ExactTarget's exclusive school for industry certifications—at our inaugural Certification Day on Sept. 13, 2010. If you're an ExactTarget customer or partner looking to expand your interactive marketing knowledge, make your job easier, and earn an industry certification that you can carry with you throughout your career, then Certification Day is a must-attend event for you. Plus, we've made scheduling easy—ExactTarget's first-ever Certification Day will be held the day before Connections 2010 kicks off, so you'll be in Indianapolis just in time for Connections after you've earned your ExactTarget-certified badge of honor. ExactTarget customers and partners can choose to participate in one of seven certification classes:

Each certification class will consist of a variety of activities, exercises, and key strategies that marketers and users can begin using immediately in their interactive marketing efforts.

Day One: Tuesday, September 14th

7:30 - 9am

Breakfast


7:30 - 12:45pm

Expo Hall Open



12 - 1pm

Lunch

Lunch will be in the Expo Hall



1 - 2pm

Keynote: Fuel The Conversation

Scott Dorsey

CEO & Co-founder, ExactTarget




2 - 2:45pm

Keynote: Fuel, Our Product Vision

Scott McCorkle

COO, ExactTarget




2:45 - 3:15pm

Keynote: Love, Marketing & Conversation

Andy Sernovitz

Author, Word of Mouth Marketing




3:15 - 3:30pm
Break

3:30 - 4:15pm

CMO Roundtable: Fuel For Thought

Jeff Hayzlett

Author, The Mirror Test and Former CMO, Kodak



Porter Gale

VP of Marketing, Virgin America



Cam Balzer

VP of Marketing, Threadless



Trish Tobin

CMO, Benchmark Brands




4:15 - 4:30pm

Keynote Introduction

Scott Dorsey

CEO & Co-founder, ExactTarget




4:30 - 5:30pm

Keynote: Sir Richard Branson

Sir Richard Branson

Chairman & Founder, Virgin Group




5:30pm

Evening Preview

Tim Kopp

CMO, ExactTarget




5:45 - 7pm

Welcome Reception

The Welcome Reception will be held at Expo Hall



7 - 10pm

Feed The Conversation
An Evening of Culinary Adventure

Networking Dinner Event


Day Two: Wednesday, September 15th

7:30 - 8:30am

Breakfast


8:30 - 9:30am

Think: Establishing Your One-to-One Strategy

Beginner

Moderator: Karen Jung (ExactTarget) | Speakers: Brett Brewer, Eric Lee (ExactTarget) Susan Prater (Masco Cabinetry)


Overwhelmed with where to begin? Start your day with our crash course on how to build an effective one-to-one interactive marketing strategy.


Opt-In Optimization: Rethinking the Subscriber Center

Advanced

Moderator: Jeff Cunning (ExactTarget) | Speakers: Andrew Kordek (Groupon), Eric Prugh (ExactTarget)


The "Subscriber Center" is where your one-to-one relationship begins (and sometimes ends). But how can you improve it to fuel engagement and segmentation while reducing unsubscribes? Find out from our experts.


Email Design in the Age of the Mobile Inbox

Design

Speakers: Annie Angelo, Chris Studabaker (ExactTarget)


Desktop. Laptop. iPhone. Blackberry. Android. SmartPhone. iPad. Stop the madness and attend this session to learn what you can do to ensure your emails render as you intended.


Email Plus CRM: Unleashing the Power of Marketing Automation

B2B

Moderator: Joel Book (ExactTarget) | Speakers: Sallie Anthony (Genworth Financial), John Johnston (Volvo Construction Equipment)


Need to deliver relevant and timely information to customers and dealers? Learn what's possible when you use Email + CRM to automate email communications.


One-on-Four with CoTweet's Founders

Conversations

Moderator: Jason Baer, (Convince & Convert) | Speakers: Jesse Engle, Kyle Sollenberger, Aaron Gotwalt, and David Bill (CoTweet)


On Twitter, they're @engle, @kyle, and @gotwalt, and @dsb. Get to know them as Jesse, Kyle, Aaron, and David in this session in which CoTweet's co-founders share their thoughts on social media's past, present, and future.


Targeted, Relevant Emails with Server-side Javascript

Technical

Moderator: Jessica Koch (ExactTarget) | Speakers: Sean Biek, Andrew R. Downie, Jason Meketa (ExactTarget)


Learn how to use Server-side Javascript to create targeted and relevant emails with this widely-accepted scripting standard.


Ask the Experts: ExactTarget's Release 139

Release 139


With Release 139, the way you use and interact with ExactTarget's Interactive Marketing Hub will change dramatically. Join us to walk through new features, interface changes, and enhancements that will improve the way you leverage ExactTarget in your organization.


9:45 - 10:45am

Grow: How to Acquire Email Subscribers, Facebook Fans, and Twitter Followers

Beginner

Moderator: Jeff Cunning (ExactTarget) | Speakers: Dan Heimbrock (Hyperdrive Interactive), David Rodnitzky (PPC Associates), Bob Ullery (ExactTarget)


Any successful one-to-one marketing program begins with a great list. If you're looking for ways to build that list of email subscribers, Facebook fans, and Twitter followers, this is the session for you!


Email Plus Mobile: SMS, Apps & More to Get Them Moving

Advanced

Moderator: R.J. Talyor (ExactTarget) | Speakers: Eric Rinebold (Ally Bank), Mindi Staley (Scotts MiracleGro)


Email and mobile (SMS, apps, etc.) make for a powerful ROI combination. Join us as we explore ways to engage today's mobile consumers most effectively.


Fueling the Conversation: Twitter and Facebook Success Stories

Social

Moderator: Jesse Engle (CoTweet) | Speakers: Michael Donnelly (The Coca-Cola Company), Laura Fitton (oneforty.com)


Looking for real stories of social media success? We've got 'em! Straight from some of today's leading social media marketers come ideas that will inspire us all.


Lead Nurturing and Lead Scoring: Accelerating the Buying Process

B2B

Moderator: Michael Murdza (ExactTarget) | Speakers: Troy Burk (Right On Interactive), Bo Lowery (Wild Birds Unlimited), Dave Morse (Delta Faucet), Jeremy Williams (Indiana Tourism)


Learn how smart marketers use marketing automation technology to aid the customer's buying process and focus sales execs on top opportunities.


One-on-One with Scott Dorsey

Conversations

Moderator: Mila D'Antonio (1to1 Media) | Speaker: Scott Dorsey (ExactTarget)


ExactTarget's CEO sits down to discuss ExactTarget's past, present, and future while fielding your questions.


A Technical Deep Dive into the 139 Release

Technical

Moderator: Jessica Koch (ExactTarget) | Speaker: Brian Smith (ExactTarget)


A deep dive of the more technically focused features that are a part of ExactTarget's Release 139.


Ask the Experts: ExactTarget's Release 139

Release 139


With Release 139, the way you use and interact with ExactTarget's Interactive Marketing Hub will change dramatically. Join us to walk through new features, interface changes, and enhancements that will improve the way you leverage ExactTarget in your organization.


11am - 12pm

Diversify: 60 Messages in 60 Minutes

Beginner

Speaker: Joel Book (ExactTarget)


Joel Book is on the clock! Give him an hour and he'll give you 60 examples of emails, text messages, and tweets that you can use in your own one-to-one marketing efforts.


Email Plus Analytics: Turning Clicks Into Conversions

Advanced

Moderator: Scott Roth (ExactTarget) | Speaker: Omniture, An Adobe Company


Looking to increase email response? Learn how you can integrate email and analytics data to power some of the most timely and relevant emails sent today.


The Top 10 Design Lessons We Learned in 2010

Design

Moderator: Tim Siukola (ExactTarget) | Speakers: Ira Dolin (Aspen Marketing), Marci Hower (Metrics Marketing), Kris Knowles (Digital Evolution Group), Gil Rodriguez (Off Madison Ave.), Andrea Smith (ExactTarget)


Five designers. Ten minutes. Two ideas each. Fast, furious, and inspirational design lessons that you can steal outright to improve your own interactive marketing efforts.


Social Media for B2B Marketers

B2B

Moderator: Dawn DeVirgilio (CoTweet/ExactTarget) | Speakers: Marcus Nelson (Salesforce.com), Steve Richman (Genworth Financial)

Think social media doesn't have a place in the B2B marketer's toolkit? This session will show you how to leverage Social CRM to attract new customers and enhance your brand's reputation.


Content Marketing Insights

Conversations

Moderator: Jeff Rohrs (ExactTarget) | Speakers: Jason Baer (Convince & Convert), Ann Handley (MarketingProfs), Brad Kleinman (Online Marketing Connect), Joe Pulizzi (Junta42)


As an email, mobile or social marketer, you need content—stories, blogs, videos, etc.—to fuel your communications. Join our expert panel as we discuss how "content marketing" has come of age and what you can do to maximize the value of all the content you create.


Beyond a Simple Landing Page

Technical

Moderator: Michael Murdza (ExactTarget) | Speakers: Maggie Kirkpatrick (Building Tomorrow), Mark Newman (Indianapolis Symphony Orchestra), Rob Weis (ExactTarget)


Learn how clients have used ExactTarget's Landing Page functionality to create innovative solutions to tricky business challenges.


Ask the Experts: ExactTarget's Release 139

Release 139


With Release 139, the way you use and interact with ExactTarget's Interactive Marketing Hub will change dramatically. Join us to walk through new features, interface changes, and enhancements that will improve the way you leverage ExactTarget in your organization.


12 - 1:30pm

Subscribers Rule! Awards Luncheon



1:30 - 2:30pm

Inform: Email Newsletters That POP!

Beginner

Speakers: Justine Jordan, Anna Meier (ExactTarget)

Our design experts share tips on what makes a great email newsletter and how yours can achieve greatness--whether you're a team of one or one hundred.


Triggered and Transactional Messaging for Retailers

Advanced

Moderator: Eric Prugh (ExactTarget) | Speakers: Katya Mikhlin (Expedia), Paul Hagenson (Best Buy)

Join your fellow retail email marketers as we discuss how to create automated messages that keep your customers coming back!


Email Plus Social: Sharing and Beyond

Social

Moderator: Tim Kopp (ExactTarget) | Speakers: Chris Baggott (Compendium), Richard Graeter II (Graeter's Ice Cream), Dan Heimbrock (Hyperdrive Interactive), Ami Packard (Expedia)


Discover how email and social are different sides of the same coin, working together to boost engagement and response.


Lessons from International One-to-One Marketers

Challenges

Moderator: Sarah Moore (ExactTarget) | Speakers: Martin Allen (Hotels.com), Lorrie Sole (Kelly Services)

ExactTarget clients share how they internationalized their one-to-one marketing efforts -- without losing their minds.


The Big Brainstorm

Conversations

Moderator: Chris Murray (ExactTarget) | Speakers: Beth Leleck, Morgan Stewart (ExactTarget), Stefan Tournquist (eConsultancy), Jeanne Jennings (JeanneJennings.com)

You need ideas. They have ideas. Don't be shy--come pose your toughest marketing challenges to the brightest minds in our agency partner universe and walk away with a notebook full of great ideas that you can implement come Monday. Everyone is welcome!


You Need It, We Have It: Innovation on the ExactTarget Platform

Technical

Moderator: Bob Ullery (ExactTarget) | Speakers: Gary Rittinger (Intuit), Rick Simpkinson (Expedia)


Get a glimpse behind-the-scenes as an ExactTarget Solution Consultant and two sophisticated clients discuss how they have used the ExactTarget platform to create innovative new solutions.


Ask the Experts: ExactTarget's Release 139

Release 139


With Release 139, the way you use and interact with ExactTarget's Interactive Marketing Hub will change dramatically. Join us to walk through new features, interface changes, and enhancements that will improve the way you leverage ExactTarget in your organization.


2:45 - 3:45pm

Deliver: Basic Deliverability & You

Beginner

Moderator: Chip House (ExactTarget) | Speakers: Al Iverson, Phil Schott (ExactTarget)


Get all of your basic deliverability questions answered by ExactTarget's Deliverability team. This session tell you what happens after you hit "send", who determines whether an email gets sent to the inbox, the junk folder or oblivion and share industry best practices that will lead to better deliverability.


Segmentation & Personalization Strategies to Increase Relevance & Response

Advanced

Moderator: Nate Romance (ExactTarget) | Speakers: Greg Engen (FICO), Mark Juba (Best Buy), Liz Ryan (Relish Tray Media)

Our panel of innovative marketers shares the segmentation strategies that are propelling their one-to-one marketing efforts to unprecented results.


Designing for Content

Design

Moderator: Ashley Sales (ExactTarget) | Speakers: Vickie Chiappetti (Milwaukee Tools), Heather Kirkendall (Florida Power & Light), Kristina Schott, Andrea Smith (ExactTarget), Steven Walker (Groupon)

From email to landing pages to your website, great design amplifies your content and increases performance. Join us as we explore great examples of design and content working together.


Fear, Uncertainty, and Doubt: Social Media in Highly-Regulated Industries

Challenges

Moderator: Ayush Agarwal, (CoTweet) | Speakers: Bianca Buckridee (SunTrust), Stephen Selby (LIMRA)

In financial services, insurance, or another highly-regulated industry? Unsure of what regulators allow when it comes to social media? Join this discussion to learn what similar companies are doing to stay engaged with the social consumer.


Bar Codes & BOGOS: A Coupon Marketing Roundtable

Conversations

Moderator: Annie Angelo (ExactTarget) | Speakers: Kevin Metz (ULTA Cosmetics), Melissa Alvarez (Benchmark Brands, Inc.)

Retailers rejoice--coupons work! But do they work too well? Come chat, share & commiserate with your fellow retail marketers about your love/hate relationship with coupons and discounts.


Developing Applications with the ExactTarget Platform

Technical

Moderator: Rob Wiley (ExactTarget) | Speakers: Andy Clark, Bryan Everly, Scott Rogers (ExactTarget)


ExactTarget's Platform Team shares tips on how to create and deploy integrated third party applications with ExactTarget.


In the Works

Release 139

Speakers: Susan Marshall, Steve Scott (ExactTarget)


Join our Product Marketing and Product Management teams for a preview of new features that are in the works for the Interactive Marketing Hub beyond Release 139.


4 - 5pm

Measure: Achieving Success with Actionable Analytics

Beginner

Moderator: Melanie Spilbeler (ExactTarget) | Speakers: Erick Barney (Motorcycle Superstore), Jeanne Jennings (JeanneJennings.com), William Garrison (ExactTarget)

Email marketing success is measured by far more than mere opens and clicks. Learn how to properly leverage your web analytics in ways that allow you to optimize the performance of your interactive marketing program.


Advanced Deliverability: Insider Tips to Reach the Inbox

Advanced

Moderator: Chip House (ExactTarget) | Speakers: Al Iverson (ExactTarget), Sam Masiello (McAfee), Geralmy Swint (Earthlink)

The best minds in email deliverability field your questions in this roundtable session...come prepared to get answers to your toughest deliverability questions.


Staffing the Conversation: Structures for Authentic Social Media Engagement

Social

Moderator: Ayush Agarwal (CoTweet) | Speakers: Anna O'Brien (Citi), Angela Sanchez (Universal Music Group)

There's no "one size fits all" when it comes to social media staffing. In this interactive session, we'll explore several approaches that work and discuss how to succeed at social within the enterprise.


Tying It All Together: Stories of Multi-Channel Marketing Success

Challenges

Moderator: R.J. Talyor (ExactTarget) | Speakers: Laurie Beasley (Beasley Direct), Lee Rosenthal (Apartments.com), Suresh Vittal (Forrester Research)

So many tactics--so little time. Our speakers in this session, however, prove that multi-channel marketing can work with the right strategy, focus, and team.


Contact Strategy Roundtable

Conversations

Moderator: Mila D'Antonio (1to1 Media) | Speakers: Matt Annerino (Live Nation), Nate Romance (ExactTarget)

How often should you email? What's the right mix of triggered, transactional, and marketing messages? If you're bogged down by these questions, join ExactTarget's Strategists as they discuss how one size does not fit all.


ExactTarget Extreme!

Technical

Moderator: Rob Wiley (ExactTarget) | Speakers: Michael Murdza, Ryan Warren (ExactTarget)


Through Case Studies and Use Cases, we'll explore how clients and developers have pushed the limits of ExactTarget's technical capabilities -- and achieved success!


Partner Integration Showcase: Third-Party Integrations Revealed

Extension Network


The Extensions Network delivers ExactTarget-certified integrations and apps that extend the capabilities of the Interactive Marketing Hub. Join us to learn more about these extensions and how we're partnering with industry leaders to bring even more functionality to our platform.


5 - 6:30pm

Networking Reception

The networking reception will take place at the Expo Hall.



7 - 9pm

Dinner & Networking

The dinner and networking event will be held at Conseco Fieldhouse



9 - 10:30pm

Train Concert

Train at Conseco Fieldhouse


Day Three: Thursday, September 16th

7:30 - 9am

Breakfast


9 - 10am

SUBSCRIBERS, FANS, & FOLLOWERS: Cross-Channel Success With Email, Facebook, and Twitter

Speakers: Jeffrey K. Rohrs, Morgan Stewart (ExactTarget)


As one-to-one marketing channels fragment, companies are challenged to build three different audiences—subscribers, fans & followers—with three very different sets of expectations. Join ExactTarget's Morgan Stewart & Jeff Rohrs as they share key insights from our SUBSCRIBERS, FANS, & FOLLOWERS research and explore how some of today's biggest brands are profiting from cross-channel communications.


10 - 11am

The Social Media Roundtable

Moderators: Jesse Engle (CoTweet), Susan Marshall (ExactTarget) | Speakers: Moderators: Jesse Engle (CoTweet), Susan Marshall (ExactTarget) Speakers: Peter Kim (Dachis Group), Augie Ray (Forrester Research), Elizabeth Bailey Weil (Twitter), Rick Wion (McDonalds)


What happens when you get some of the brightest minds in social media today together on one stage? Find out as our panel wades into the wilds of Twitter, Facebook, MySpace, LinkedIn, Foursquare, Gowalla & more in search of what's working and whether there is another "next big thing" on the horizon.


11 - 11:30am

Break




11:30 - 12:30pm

Keynote: Twitter - Open for Business

Dick Costolo

COO, Twitter


As COO for Twitter, Dick Costolo has the challenge of managing the service's explosive growth while continuing to create new opportunities for individuals and businesses to connect in meaningful ways. Join us as Dick shares the vision behind Twitter's recent innovations (Promoted Tweets, Promoted Trends, @earlybird, Business Verification & Contributor) as well as his thoughts on how your company can leverage Twitter to drive business now and in the future.



12:30 - 1p

Connections 2010 Closing

Scott Dorsey

CEO & Co-founder, ExactTarget



1 - 2pm

Lunch



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